Refunds and Returns Policy for BlueFreeVision.com
Effective Date: January 17, 2025
1. Introduction
At Blue Free Vision, we are committed to providing high-quality products and exceptional customer service. This Refunds and Returns Policy outlines the conditions, processes, and timeframes for returning products and receiving refunds.
2. Return Conditions
2.1 Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Items must be returned within 30 days from the date of purchase.
- Products must be unused, in original condition, and in their original packaging.
- A valid proof of purchase or receipt is required.
2.2 Non-Returnable Items
The following items are not eligible for return:
- Gift cards.
- Items marked as final sale or clearance.
3. Initiating a Return
3.1 How to Start a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] with your order number and reason for return.
- Provide any necessary documentation or photos if the product is defective or damaged.
3.2 Return Approval
Once your return request is reviewed and approved, you will receive detailed instructions on how to return the item. Unauthorized returns may not be accepted.
4. Shipping and Costs
4.1 Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
- If the return is due to a defect or our error, we will cover the return shipping costs.
4.2 Shipping Instructions
Ensure the product is securely packaged to prevent damage during transit. We recommend using a trackable shipping service for returns.
5. Refund Process
5.1 Processing Time
Once your returned item is received and inspected, we will notify you of the refund approval or rejection.
- Approved refunds will be processed and credited to your original payment method within 14 business days.
5.2 Partial Refunds
Partial refunds may be issued for items that are returned late, damaged, or not in original condition due to reasons not caused by us.
6. Exchanges
We replace items only if they are defective or damaged. If you need to exchange a product for the same item, contact us at [email protected] to arrange the exchange.
7. Damaged or Defective Items
If you receive a defective or damaged product, please contact us immediately at [email protected] with your order number and photos of the issue. We will arrange a replacement or full refund at no additional cost.
8. Original Shipping Costs
Original shipping costs are non-refundable unless the return is due to a defect or an error on our part.
9. Contact Information
For any questions or concerns about our Refunds and Returns Policy, please contact us at:
- Email: [email protected]
- Address: Aleksandras Avenue, Athens, Greece
This policy ensures clarity, fairness, and customer satisfaction by detailing the return and refund process comprehensively.